Judy Perdomo,
Liquid Capital PRINCIPAL
With a business degree in hand, and a new career path in view, Judy
Perdomo found herself in the world of auditing and accounting. A
fledgling professional accountant, she worked for the large firms,
where her focus was in personal tax accounting and compliance. It
was a high pressure corporate environment, and for a variety of
reasons she went in pursuit of a career change. She was offered
outplacement counselling, where she was introduced to a franchise
consultant who presented the Liquid Capital opportunity. After
investigating further with head office, Judy decided that she could
do it - and all of her requisites were satisfied - she wanted the
flexibility to balance work and family; she wanted a home based
business without the hassles of rush hour; she didn't want employees
or inventory; and she wanted the kind of earnings to match her
lifestyle.
For Liquid Capital franchise owners, the marketing tools for building
their businesses are many and varied. For Judy, networking is the
one with the big payoff, and a process which has generated the
business she enjoys today. She joined a number of business groups,
most notably the local Chamber of Commerce, and continues to partake
in networking opportunities to expand her contact base.
In some cases, Judy is also invited to speak about Liquid Capital and
the kinds of services she provides. Not only has she secured clients
through these connections, but she also learns about products and
services that are available to her. These are excellent environments
to get support from business owners with common goals, common
interests and common problems. The whole idea is to cultivate new
business - either by securing new clients directly, or by connecting
with others who might be referral sources.
Interestingly, Judy can trace each one of her Liquid Capital clients
to one or more of her networking chains. By being out in the
marketplace, and constantly planting the seeds, she is building a
strong business foundation - it may not materialize immediately but
at least the groundwork has been established. Recently, a government
banking agency has become a solid contact, which in turn has created
leads and produced referrals to bankers. Judy also makes
presentations to various groups about financing in general, and the
factoring process in particular. It generates specific interest in
her services and often generates business leads. Networking enhances
a business owner's profile amongst other business owners - in fact,
most of Judy's current clients have come from networking. And even
if new business is not immediate, it's clear that maintaining the
already established relationships is critical for success.
Josh Rabjohns,
Liquid Capital PRINCIPAL
Josh Rabjohns comes from Wall Street - publicly traded companies -
market research - money managers - mergers and acquisitions -
investment banking - the whole nine yards. He has the skills and
strengths for that business and understands the big picture. Always
interested in generating a high rate of return for his money, the
Liquid Capital franchise looked good - the business model was
attractive and he liked the idea that the harder you work, the more
you earn.
In terms of running the franchise, Josh delights in being the
decision maker - not only in running the business day-to-day, but
also in creating his client base and in providing the financing. In
his view, Liquid Capital offers good guidance and mentorship, but
they also allow for individual freedoms, which is unlike other
franchised businesses. It's an opportunity to create your own growth
pattern and your own personal style of operation.
Josh realized early on that it takes time to build the clientele.
Today, most of his clients come as referrals from his banking
contacts - commercial bankers who now understand the Liquid Capital
concept and how it works. The banker may come across a client whose
request he cannot accommodate - the deal might be too risky - or the
credit history might be weak - or additional credit just cannot be
extended - whatever the reason, financing is unavailable. But it
doesn't have to be the end of the road - it's possible that Liquid
Capital can do the financing.
In one particular case, a manufacturer of display equipment for
marketing companies was seeking financing - they wanted to grow their
business, but also wanted to reduce the costs within their existing
factoring facility. The company was approaching a point in the
contract where they had to either renew or terminate their factoring
relationship, so they were in a good position to seek a lower cost
provider. One option was for the owners to approach their banker for
a more traditional line of credit, however, the company's financial
picture did not support the line of credit guidelines. But there was
another option - through an established relationship with Josh, the
banker was able to refer Liquid Capital as an option for their
financing. They were offered a funding package that was more
flexible and more cost effective than they currently had, and one
that would meet their working capital requirements. But there was
more - because Liquid Capital has no long-term contracts, the company
was able to transition easily to the bank without the burden of
additional fees and penalties. Liquid Capital became a win-win
situation for everyone involved - the banker was able to offer
options, the client acquired the financing that solved their cash
flow needs, and a strategy was developed to help the business succeed.
Lee Doernberg,
Liquid Capital PRINCIPAL
Lee Doernberg worked in Corporate America for over 25 years.
Always involved in financial areas, he became a specialist in
accounts receivable and eventually worked almost exclusively in
accounts receivable accounting. With an MBA in finance, it was Lee's
superior management skills that were the highlight of his
performance. But there was life after Corporate America. Lee was
looking for a business opportunity and went to a franchise broker,
where he discovered a business that would suit him perfectly. It was
Liquid Capital, and he was in his element - he liked the business
model, he understood the inner workings, and he liked the potential
for high returns.
In the beginning, telemarketing for new prospects seemed like the
right course of action. It was one of the marketing components
offered by Liquid Capital, and was targeted at bankers with the
objective of building a solid foundation. Indeed, three clients from
the telemarketing blitz are still doing business with Liquid
Capital. Lee continues to market to bankers, creating continuity for
his message and reminding them about his service package. He
concedes that the initial launch of the business was the most
difficult part - definitely a slow build, but necessary for the
subsequent steps of growth. Lee also works with various business
groups, associations and networking groups [something that was
recommended by head office] and can see that this process of
relationship building has paid off.
A great example of client development is illustrated with one of
Lee's smaller clients who was able to experience growth and become a
more substantial client. This was an interior design firm that
serviced large companies, and was factoring $800 invoices - yes,
definitely small potatoes! But Lee serviced the account, and as the
company developed, the invoices started to approach the $100,000
level. This client needed cash for labor and production, for artwork
and framing, and for the associated costs of delivering a finished
product to their customer - and all this before getting one penny on
an invoice.
Being a relatively new business, without suitable collateral, and no
credit history, the bank said NO - it was too risky. And with very
large invoices being paid in 60 days or more, there was no way to
handle the cash flow demands. This client could not have done the
deal without the up-front operating cash from Liquid Capital. For
Lee, the most important aspect of the deal was the invoice - he
determined that it was credit-worthy, and that the customer was
credible. The design firm now had cash in hand to fully complete
production, and the $100,000 invoice was satisfied within a suitable
time frame. This client continues to factor invoices with Liquid
Capital because it works - and the cost of financing is supported by
the success of the transaction.
Ron Metro,
Liquid Capital PRINCIPAL
Ron Metro has been involved in the banking industry for more than 30
years. Starting his career with one of the largest banks in the
country, he progressed into management, and then moved to another
bank that specialized in funding local businesses. Ultimately, Ron
managed over 100 locations - he knows the banking business and is
well connected in the financial services industry.
When the bank was reorganized and Ron was considering his options, he
attended a career seminar featuring a presentation about Liquid
Capital. He followed up with more research, investigated other
industries, took a closer look at factoring, and talked to existing
franchise owners. He decided that Liquid Capital was a good fit, and
concluded that the business model worked well.
Ron's biggest advantage as a new franchise owner was his network of
established contacts - an existing base of managers and customers
that he was able to approach. But it still took more work and more
time to get things going than he anticipated. At the end of the day,
Ron Metro acquired the most clients in the shortest period of time
than any other franchise owner.
One of Ron's original clients has already graduated to a traditional
lender and is no longer factoring. At the time, Ron was prospecting
a number of previous bank customers and one phoned the office for an
explanation of factoring - it turned into a deal that involved $3
million of invoices over 6 months. The process began with an in-
depth explanation of how factoring worked, based on guidelines from
the Liquid Capital business model, and some personal fine-tuning on
the selling process. This was an oil field construction company that
built roads and locations for drilling rigs - an established
business, with some previous bad credit history, and with no way of
acquiring credit from the bank.
Indeed, in his previous life as a banker, Ron would not have bank-
rolled this customer. But as a factoring professional, things were
different - the customer base was solid and was comprised of big oil
companies - in other words, there was no problem collecting the
receivables.
The client was initially generating $150,000 in sales per month, but
with additional operating cash, this could easily increase to
$600,000. With the oil companies paying invoices in 90 days, there
was no way to pay for labor, fuel and equipment leases - those
expenses all had to be paid monthly. So factoring was the viable
solution. Not only did the client manage to maintain existing
business, but with the additional working capital from Ron, he was
able to grow the business substantially.
Dan Effa,
Liquid Capital PRINCIPAL
After a lengthy career with one of the nation's largest
telecommunications giants, Dan Effa was ready for a change. A
professional accountant, his career focus was primarily in finance,
where he occupied senior level management positions in the
corporation. But with increasing corporate demands and limited
potential for earnings, it was time to look at new opportunities.
Dan wanted more control over his future, and while he considered
several franchised businesses, the idea of going into financial
services was an obvious choice.
After meeting with a franchise consultant who had actually purchased
a Liquid Capital territory himself, Dan was sold on the business
plan. He spoke to other franchise owners and thoroughly checked out
the corporate infrastructure to make certain he made the right
choice. He also wanted to satisfy his wish list - he wanted to work
from home; he wanted to set his own pace; he wanted the potential for
high earnings; and above all, he wanted a good trade-off between
effort and reward.
Dan's professional background has certainly enhanced his capacity to
build his business. He has connected with a government agency that
specializes in assisting start-up companies and has established a
working relationship with them. He provided the decision makers with
an understanding of factoring, and they now appreciate that Liquid
Capital is not in competition - they are therefore prepared to refer
clients who don't qualify for their funding.
A good example is one of Dan's clients - an international importer in
the hospital industry - the company could not get funding from the
government agency - they were too new and had little to show in terms
of business performance or credit history. So the client was
referred to Liquid Capital for alternative financing.
This importer was hand-cuffed by a container strike - his stock was
locked down at the port, he could not pay his supplier for the goods,
and he could not collect on his receivables because the goods were
not delivered. It was a recipe for bankruptcy. But Liquid Capital
had the remedy - Dan provided cash for the receivables, as well as
additional financing for the client's purchase orders. The company
now had cash flow to keep the business going. When the strike was
over, the goods were delivered and the invoices paid. For Dan, this
company was a good risk - they had good margins, the customer base
was credit-worthy, and the goods were secure. For the client, the
cost of financing was justified because it was - without funding they
were finished. In fact, with the funding provided from Liquid
Capital, this client was also able to pay outstanding government
taxes, and re-establish with a much stronger foundation.
Travis Gangl,
Liquid Capital PRINCIPAL
With a career focus in the oil industry, Travis Gangl knows the oil
patch from top to bottom. As an employee, he succeeded at senior
level management, and was instrumental in taking the company public.
He eventually took an equity position and built up the business from
15 employees to 150. But Travis was looking for something different
- a home based business, without employees, and with potential for
high returns. The Liquid Capital franchise seemed like a good fit,
and although he knew little about financing, he had a basic
understanding of factoring from previous business relationships.
As a Liquid Capital franchise owner, things started off slowly. Not
knowing how to sell the services, Travis connected with his existing
network of business contacts, and recreated himself as a financing
specialist. As he was prospecting, he was learning - and as he was
selling, he was getting familiar with the nuances of factoring. It
took three months to sign that first deal and he is still funding the
very same client.
New clients were concerned about the efficacy of factoring, and there
were always misconceptions about the business. But Travis learned
quickly that Liquid Capital's service package was viable, and with
hard work he managed to double business year after year. Today, he
handles some $30 million in receivables annually, primarily from
business generated through referrals.
One of his clients, a pipeline company, started out as a small
factoring client had experienced sudden growth, then became bankable,
and decided to undertake a lending package from their bank. After 6
months of additional growth, one partner wanted to buy out the other
partner, making an offer of $2.2 million, which the bank declined to
support. The partners decided to return to Travis for the funding
they required, but it meant that the financing would have to be
generated through an asset based loan [on equipment] along with
accounts receivable factoring. The combined total would satisfy the
funding needs of the buyout, so Travis bought out the bank, financed
the receivables [as well as the equipment loan] and the deal was
complete.
This transaction was quite simple since all of the paperwork was in
place from the original client relationship. Today, the company is
still factoring at level highs of about $25 million annually. Why?
Because even in a heated economy this business is too risky for the
bank. The company builds pipelines, which is labor intensive, and
most of their operating cash is required for weekly payroll - but
with most customers paying in 60 days, they need to bridge that cash
flow gap. The answer? Factoring suits their needs, and with high
margins, they can afford the extra cost of the financing.
Nick Haley,
Liquid Capital PRINCIPAL
With a business degree in finance, Nick Haley honed his selling
skills at XEROX, one of the most traditional of corporate
environments. After progressive positions in sales and marketing,
the company was restructured and Nick was in pursuit of a career
change. The Liquid Capital franchise opportunity came at the right
time - he understood finance, he was ready for some career
independence, and the business model was sound.
After the initial training program, Liquid Capital provided Nick with
his first business lead - a small trucking company that eventually
became his first client. With guidance from the corporate head
office, Nick learned about setting up the new account and managing
the financing process. As new clients emerged, it was clear that
building business relationships was a taxing process - but with head
office support and a personal Factoring Advisor, it was easy to get
questions answered and problems resolved. In fact, for a new
franchise owner, the supportive environment was integral, especially
in the early days of setting up the business.
As business developed, Nick chose to generate his own leads with a
focus in the trucking industry. He ran small space ads, established
his service package and created an image for himself, so that today
he specializes in financing truckers. It's an ideal market for
factoring - companies are undercapitalized; banks are hesitant to
lend; daily operating cash is required for gas, insurance and
leasing; and receivables are strong - just the right combination for
Liquid Capital.
For Nick Haley, clients have become almost like business partners,
especially in the trucking business. Financing is only part of the
equation - business risk must be managed - short term and long term
decisions must be made - and the fact is, without the cash flow,
these companies might not be in business. Nick has companies with a
small number of trucks and some with 30 trucks, some want to grow,
some are content maintaining existing levels. In one instance, a
regional trucking client was doing about $50,000 a week in business.
Customers were paying their invoices after 60 days, but they were
reliable, credible accounts.
Too risky for the bank, this trucker counted on the operating capital
from Liquid Capital, and was prepared to pay the fees for that
immediate cash - a win-win situation for everyone. Nick established
his client base by building relationships with the client - advising
and coaching is a bi-product of the relationship - he really becomes
their business consultant, not only providing the necessary cash, but
also consulting. It's an approach that lends itself to the industry,
keeping existing clients happy, and creating a solid referral network
for future clients.
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